Frequently Asked Questions
Where can I buy the book if I live in Hong Kong?
You will be able to find it in these bookstores in Hong Kong!
Click on the links for store locations and hours of operation
Active Minds Learning Stores (Wondersaurus, Book Castle, Book Buddy): https://www.activeminds.hk/shop-address
Bookazine Stores: https://bookazine.com.hk/pages/our-shops-1
Seeds Children’s Bookstore: https://seeds.com.hk/
Do you offer local and international shipping?
Yes we do! We currently ship to the following locations:
Hong Kong (Local), Singapore, Taiwan, Canada, USA, UK, Australia, and India.
The delivery timeframes for these locations will be listed as you enter your delivery address at check-out. Click on the country/region field to see the drop down menu of all delivery areas.
If you would like the book delivered to another location that is not listed above, please email us at theballinsideofus@gmail.com and we will help you find the most suitable shipping option to get the book to you!
Note: Shipping rates are based on weight and calculated according to the carrier costs associated with your region. We strive to find the lowest cost shipping method with tracking capabilities and a delivery time of less than 21 business days.
What age is this book for?
“The Ball Inside of Us” is about self-compassion and is truly for any age! It’s never too early to start reading to your children (including babies!) and introducing them to important concepts like self-love and kindness. The beautiful illustrations and simple language will capture the attention of young children, while the powerful message will resonate with older kids and even adults.
We believe this book can be a wonderful tool for parents, caregivers, and educators to spark conversations about self-compassion and emotional well-being with children of all ages.
What is your return/exchange policy?
We want you to be happy with your purchase! To ensure this, we take extra care in packaging your book to protect it during shipping. All orders also include tracking information so you can follow its journey to your doorstep.
Please note that we are unable to offer returns or exchanges due to the nature of our product. However, if there are any major issues with your order, please contact us at theballinsideofus@gmail.com with your order number and we will assist you in finding a solution.
What if I want to place a bulk order for delivery in Hong Kong?
If you plan to order 10 or more books for delivery within Hong Kong, use the discount code, HKBULKBUY to waive the shipping fee at check-out! Yes, that means no shipping fee! This special promotion is great for your holiday shopping and loot bag stuffing needs!